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Complaints and Privacy Policies

Complaints Policy

Any individual, donor, prospective donor, member of the general public, member agency, and/or business who may have a complaint about Feed Nova Scotia is encouraged to contact Feed Nova Scotia directly to make Feed Nova Scotia aware of the complaint or concern.  Feed Nova Scotia can be contacted by phoning 902-457-1900 or by emailing complaints@feednovascotia.ca.  If you have a complaint or concern, please make sure you provide Feed Nova Scotia with your contact information so that the appropriate personnel can follow up with you directly about your complaint or concern.

Complaints may relate to and are not limited to: Feed Nova Scotia’s programs and services, hunger awareness activities, food and fundraising initiatives, donations and tax receipting, gifts-in-kind, donor recognition, or compliance with Canada Revenue Agency (CRA).

Concerns, questions and complaints that arise will be handled by the appropriate staff member.  A report of complaints is provided regularly to the Board of Directors for their awareness of the nature and number of complaints received by Feed Nova Scotia. Feed Nova Scotia has a process in place to ensure that complaints are handled responsibly and in a professional and consistent manner. 

Feed Nova Scotia is a member of the Food Banks Canada network. To share a concern or complaint please contact the Food Banks Canada’s Customer Experience Hotline at 1.877.280.0329 or complaints@foodbankscanada.ca.

Privacy Policy

In the course of its operations, Feed Nova Scotia must acquire information about its clients, donors, employees and volunteers that is often of a highly personal and sensitive nature. Accordingly, the organization endeavours to comply with the Personal Information Protection and Electronic Documents Act. Feed Nova Scotia will appoint one or more employees to ensure that the goals of this policy are met.

Feed Nova Scotia must be responsible and accountable for the information under its control. Personal information may not be used or disclosed for any purpose other than that for which it was collected. 

With certain narrow exceptions, consent must be given, whether expressly or implicitly, before Feed Nova Scotia may obtain or use personal information. If certain information is absolutely required for a specific service or program, then Feed Nova Scotia may decline to offer that service if an individual refuses to provide their information.

Secure safeguards shall be in place for personal information. Sensitive personal information shall be kept in a locked cabinet, while electronic information shall be accessible only to authorized users through password access.

Feed Nova Scotia must provide full access and disclosure to individuals whose information has been collected. In addition, information about these policies and practices shall be made readily available to all individuals.

In certain instances, individuals may have the right to challenge the implementation of this policy at Feed Nova Scotia, and/or file a complaint with the Office of the Privacy Commissioner of Canada or the Federal Court of Canada. 

Feed Nova Scotia and the network of members are located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq Peoples, and we acknowledge them as past, present, and future caretakers of this land. This territory is covered by the “Treaties of Peace and Friendship” which Mi’kmaq, Wəlastəkwiyik (Maliseet), and Passamaquoddy Peoples first signed with the British Crown in 1725. We are all Treaty people.

We acknowledge that African Nova Scotians have existed and persisted on the traditional land of the Mi’kmaq for more than 400 hundred years and their significant presence has contributed to the existence of Nova Scotia.

We are grateful to live and work in Mi’kma’ki.